Shipping policy
Shipping Policy
At American Snakehead Customs, we are committed to processing and shipping your order as quickly as possible.
Order Processing
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- During product launches, promotions, or holidays, processing times may be slightly longer.
Domestic Shipping (United States)
- We ship throughout the United States using trusted carriers.
- Estimated delivery times are provided at checkout and may vary depending on your location and the selected shipping service.
- Once your order has been shipped, you will receive a tracking number via email.
International Shipping
We proudly ship to select international destinations.
Estimated delivery times vary by country and customs processing and are not guaranteed.
The buyer is solely responsible for any applicable import duties, customs fees, taxes, tariffs, brokerage fees, or other charges imposed by the destination country. These charges are not included in the purchase price or shipping cost and, if applicable, must be paid by the buyer upon delivery.
American Snakehead Customs has no control over customs processing times or fees assessed by international governments.
Incorrect Shipping Information
Please verify your shipping address before completing your order. American Snakehead Customs is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete shipping address provided by the customer.
Lost or Damaged Packages
Once a package has been accepted by the shipping carrier, delivery is the responsibility of the carrier. If your package is lost or arrives damaged, please contact us promptly so we can assist you in filing a claim when applicable.
Questions
If you have any questions regarding shipping or your order, please contact us at: